A delivered system is a system that has to keep running.
What comes after the project: security updates, monitoring, verified backups — and, depending on the level, fixes and ongoing development. Three levels, price stated upfront, no surprise invoice.
Three clear levels, from keeping it healthy to a full partnership
Response time guaranteed in writing, not "as soon as we can"
Monthly, no long lock-in — three-month minimum, one month notice
Three levels
The right level depends on what the system does for you. If it runs on its own and nobody touches it, Watch is enough. If it carries your daily operations, you need a guaranteed response time.
Watch
CHF 400–600/month
The system stays healthy and up to date. You hear about problems before they break something.
Response time
2 business days
Included hours
None — work billed at the hourly rate
Security updates and dependency patches
Uptime and error monitoring, around the clock
Verified backups — tested, not just scheduled
Monthly report: what was done, what deserves your attention
Active
CHF 800–1'500/month
Everything above, plus someone who answers and fixes things when they go wrong.
Response time
4 business hours
Included hours
2 hours per month, no rollover
Everything in Watch
Bug fixes and small changes
Production outage: handled the same day
Quarterly review of technical debt and risks
Partner
from CHF 2'000/month
The system keeps evolving. Development hours are reserved every month, and you decide what they go on.
Response time
2 business hours (8am–7pm)
Included hours
8 development hours per month
Everything in Active
Included development hours, prioritized by you
Scheduling priority over other requests
Roadmap reviewed with you twice a year
What isn't included
Saying it upfront beats arguing about it on the day it happens.
— New features: quoted separately, or drawn from your included hours if you're on Partner
— Third-party outages (hosting, payment gateway, external API) — we diagnose and chase them, we do not guarantee them
— Content changes and routine admin tasks
— Systems we didn't build: we can take them over, after a technical consultation to assess their real state
Terms
→ Billed monthly, three-month minimum, then one month notice
→ Response times apply on business days, 8am–6pm (8am–7pm on Partner)
→ Included hours don't roll over between months
→ Outside those windows we respond on a best-effort basis, with no guaranteed delay — extended on-call is negotiated separately